Job Title: CRM Data Analyst

Job Reference: BR_2667

Location: Londno

Salary: £390 per day

CRM Data Analyst: As part of our CRM implementation we seek an experience CRM Data Analyst to deliver the following:

  1. Design, plan and implement optimal data workflow solutions
  2. Develop use cases and functional specifications documents
  3. Understand, translate and prioritise end user needs across the affected business areas,
  4. Document business processes requirements accurately prior to software configuration
  5. Mapping business requirements to system/ technical requirements
  6. Proactively engage with business users to develop a plan for implementation
  7. Liaising with CRM Business lead, Technical Project Managers, Product Managers, etc
  8. Liaise with Implementation Team to obtain accurate estimates for projects/ tasks
  9. Support and play a key role in the Change Management Process. Challenge and question proposed changes, if justified or need is not understood or justified.
  10. Lead User Acceptance Testing (UAT) and create/manage execution of test plans
  11. Produce appropriate and complete documentation for all designs/ enhancements/ projects worked on and assist with communication/distribution/publication of this documentation. This may include compiling test/ diagnosing facilities.

 

Knowledge and Skills Required for the CRM Data Analyst

  1. HND or Hons Degree in Computer Science or related technical discipline or minimum 4 years’ experience in the Software Development environment.
  2. Experience in CRM implementation ideally Salesforce
  3. Ideally, Salesforce.com integration experience
  4. Experience soliciting, gathering and analyzing user input and requirements
  5. As a CRM Data Analyst experience of process as well as Data Mapping
  6. Have been involved in CRM migration and implementations ideally with Salesforce but also might include: MS Dynamics, SugarCRM, NetSuite, etc.

 

The role of CRM Data Analyst is all part of a major CRM implementation.