Service Operations Manager - Brightred Recruitment

Job Title: Service Operations Manager

Job Reference: BR_3241

Location: Hybrid, Slough

Salary: £55K

We are seeking a Service Operations Manager to head up a growing service delivery team to make sure that both client SLA’s and the service department team are running smoothly and efficiently.

About the role:

  • Manage the client reactive service works
  • Manage the chargeable works finances to ensure that all non-contract work is charged
  • Deliver service and preventative maintenance from concept sales stage into a fully operational and delivered service
  • Plan and manage the labour resource and document the processes
  • Manage/co-ordinate the requirements for sub-contract labour and liaise with the key providers
  • Work closely with the client and delivery team
  • Interface at a number of levels within the company with regards to materials, equipment ordered and delivery dates in line with projects
  • Support the team with pre-preparation of risk assessments and method statements for all service-related tasks
  • Manage escalation to technical and PES teams as needed
  • Monitor daily service calls progress and ensure SLA’s are being met
  • Proactive diary management responsibility, keeping an overview of the calls being worked on
  • Manage and meet client’s expectation in line with service level
  • Escalate any problems or issues to director level
  • Coaching/mentoring

About you:

  • Team management experience
  • Proven track record within the security industry or experience in the customer care industry
  • Experience in dealing at an executive level both internally and externally
  • Able to work in confidence with confidential matters
  • Ability to work under pressured deadlines
  • Ability to lead a growing service engineering support team to support the client maintenance base
  • A background in team mentoring and development
  • Experience in recruiting people for team growth
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