Job Title: Service Desk Analyst

Job Reference: BR_2612

Location: Woking

Salary: £25k plus benefits.

Service Desk Analyst: Currently seeking a Service Desk Analyst for UK wide company. We need an IT Service Desk Analyst as part of their ever-growing team. You will be responsible for providing 1st/ 2nd line support within a Windows orientated environment, logging calls on ServiceNow system and Active Directory. Working within a busy yet exciting environment where you would be provided continuous support and training. If you’re in an IT Service Desk role and looking for a change Get In Touch!

 

Education and Experience for this Service Desk are:

  • Experience of working in an ITIL aligned environment
  • Call logging system experience (preferably ServiceNow)
  • Active Directory Administration (users, computers and groups)
  • Detailed technical knowledge of Windows 10 and MS Office products (Office XP to 2010, Office365, Lync) and collaboration services such as Chatter and video conferencing.
  • Ideally knowledge of Apple Mac OS X.
  • A working knowledge of TCP/IP, Network Attached Storage, Smartphones, iPad and PDA’s, etc.
  • Technical understanding of Citrix, Remote Desktop.
  • Comfortable working with Server permissions, login scripts and security.
  • Experience of installing, configuring, controlling and supporting IT Backup technology.

 

Roles and Responsibilities

  • To respond to requests for assistance from internal customers or those referred by other helpdesk team members.
  • To deliver a high standard of technical, problem-solving support to end-users.
  • To provide technical guidance to other members of the team.
  • To maintain an accurate hardware and software inventory.
  • To meet, or exceed, defined targets for the delivery of IT service.
  • Ensure requests for assistance from internal customers.

 

The post holder should have the following personal skills / experience:

  • Demonstrate strong organisational skills and be accountable for their daily workload.
  • Demonstrate a systematic, disciplined and analytical approach to problem solving.
  • Be customer focused.
  • An ability to support, advise, guide and communicate effectively.
  • Demonstrate an understanding of IT Infrastructure.
  • Be capable of working alone with minimal supervision.
  • A flexible attitude and approach.
  • High level of customer focus.

 

Role is less than 5 min away from the Woking train station.