Junior Service Desk Analyst - Brightred Recruitment

Junior Service Desk Analyst

Job Title: Junior Service Desk Analyst

Job Reference: 2698

Location: Woking

Salary: 25,000.00

Junior Service Desk Analyst: Currently seeking a Junior Service Desk Analyst for a bubbly environment. We need an IT Service Desk Analyst as part of their ever-growing team. You will be responsible for providing 1st line support within a Windows orientated environment, logging calls on ServiceNow system and Active Directory. Working within a busy yet exciting environment where you would be provided continuous support and training. If you’re in an IT Service Desk role and looking for a change Get In Touch!

This is a permanent role. The required working hours are based on a shift rota basis, currently alternating between 08:00-16:00 and 10:00-18:00 UK time, including one hour for lunch, Monday to Friday.

Education and Experience for this Service Desk are:

  • Demonstrable experience in a 1st line support role
  • Minimum ITIL v3 Foundation Level qualified
  • Call logging system experience (preferably Zendesk)
  • Windows Active Directory Administration (users, computers and groups)
  • Exchange v2010, v2013, v2016 and Office365
  • Experience with Windows Operating systems (Win7 to Win10) and MS Office products (Office 2010 to 2016, Office365) and collaboration services such as Chatter, video conferencing, Skype for Business, SurfaceHub
  • Knowledge of Apple Mac OS X with Entourage, integrating Apple Mac’s into an AD domain and Parallels for Mac
  • A working knowledge of mobile devices such as Samsung Galaxy smartphone, Apple iPhone and iPad, PDA’s, wi-fi, VPN clients and Proxy servers.
  • Be familiar with the support of desktop hardware; laptops, desktops.
  • Comfortable working with user access permissions, login scripts and security

The post holder should have the following personal skills / experience:

  • Demonstrate good organisational skills and be accountable for their daily workload
  • Demonstrate a systematic, disciplined and analytical approach to problem solving in line with documented processes and controls within the team
  • Be customer focussed and ardent in ensuring that colleagues receive a high quality of service
  • An ability to support, advise, guide and communicate effectively with all corporate levels of colleagues, giving due consideration to the likely range of technical IT ability and understanding
  • Demonstrate an understanding of IT Infrastructure
  • Possess sound technical skills, including experience of using Windows operating systems, desktop applications and computer hardware and peripherals.
  • Be capable of working alone, with minimal supervision, being hard working, disciplined, and diligent in your work.
  • A flexible attitude and approach
  • High level of customer focus
  • Excellent planning and organisational skills
  • Demonstrate effective oral and written communications
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