IT Service Manager - Brightred Recruitment

IT Service Manager

Job Title: IT Service Manager

Job Reference: 2635

Location: London

Salary: £65k - £75k per annum Plus Benefits

IT Service Manager – London – From £65k – £75k per annum

We are currently recruiting for a global organisation based in London for an IT Service Manager. This role is to engage at all levels working alongside Operational Staff, Managers and Directors. This IT Service Manager role will involve a lot of travel around the UK and could involve many nights staying away from home. 

Duties for the IT Service Manager include:

  • Delivery of all Customer objectives as agreed between the client and the Customer to the required deadlines and quality
  • Delivery of specific tasks and assignments as agreed with the Service Management Practice to the required deadlines and quality.  This includes the provision of marketing, articles and research papers as instructed
  • Identifying additional value to the client through suggesting research and/or learning opportunities
  • Identifying further opportunities for the client to engage with potential Customers and assisting the Sales Team to define and land those opportunities
  • Attending, contributing to and/or delivering the Service Management knowledge sharing meetings
  • Maintaining regular contact with the Team Lead as agreed, in order to share information and to discuss any matters arising
  • Be familiar with all guidance and knowledge articles produced to support consultants in delivery of assignments
  • Be proactive in the development of the Service Management Practice. This includes updating the Best Practice library and producing whitepapers, case studies, blogs or other items that will develop the business

Experience required for the IT Service Manager

  • Extensive experience of operating across the Service Management Lifecycle
  • Experience of and exposure to Agile Project Management, Agile Development, Digital and Cloud implementations and management plus DevOps ways of working
  • Practical experience in a strategic or senior management role
  • Experience of process implementation and improvement
  • Experience of IT project management
  • Ability to gather requirements and articulate these to all parties
  • Experience of operating in uncertain environments, providing leadership and guidance
  • Ability to professionally present to both large and small audiences
  • Ability to manage stakeholders at all levels
  • Ability to produce written material (reports, case studies, etc.) to a high standard
  • Familiar with the implications of organisational change and methods of enabling successful change
  • ITIL Manager’s Certificate (Version 2) or ITIL Expert Certificate (Version 3)
  • Experience in undertaking ITIL Maturity Assessments (or other equivalent)
  • Experience and/or accreditation of COBIT / SFIA / Six Sigma / Lean / IT4IT
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