AV/IT Client Support Technician - Brightred Recruitment

Job Title: AV/IT Client Support Technician

Job Reference: BR_3256

Location: Windsor

Salary: £32K-£55K + pension & career progression

Our client, an IT and Audio/Video integration organisation that designs and deploys complex integrated systems is seeking an AV/IT Client Support Technician to join their support team specialising in AV and control systems.  This is a senior role providing escalated (tier 2/3) technical support for a wide range of technology.

About the role

  • Troubleshooting and support of audio visual, control and automation, telecommunications, satellite and IT systems
  • On-site testing and commissioning of AV systems
  • Performing regular maintenance and update tasks
  • Training end-users in bespoke systems
  • Providing mentorship and technical guidance to junior members of the support team
  • Collaborating with Engineering and Sales departments regarding design and delivery of new systems
  • Writing and maintaining documentation
  • Working occasional rota-based weekend shifts to fulfil 24/7/365 support requirements.  Shift pattern to be discussed with interested applicants.

About you

  • Demonstrable experience in providing technical support for a wide variety of technologies
  • Ability to read system diagrams, identify and troubleshoot signal flow
  • Working knowledge of TCP/IP, switches, routers, audio and video over IP protocols
  • Familiarity with commercial control systems and/or home automation
  • Experience with deploying and configuring Crestron control systems
  • Working knowledge of Microsoft Windows, Mac OS X and Windows Server
  • Excellent verbal and written communication skills, independence and the ability/willingness to travel internationally, and a desire to learn

Role requirements

  • Valid Driver Licence
  • Valid Passport
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