Job Title: Application Support Analyst

Job Reference: BR_2642

Location: Central London

Salary: £400 per day

Application Support Analyst: we are seeking an experienced Application Support Analyst to support the deployment of new global systems as we transition into BAU taking ownership of these Global IT Services. These include:

  • Global CX (Customer experience) Deployment (inc. Salesforce CRM & Marketing Cloud, MuleSoft, Customer analytics and BI)
  • Global corporate intranet iConnect (built on Liferay)
  • Global security infrastructure and monitoring
  • Our global cloud infrastructure in Azure and AWS
  • Ping global Identity Management and SSO
  • Global SD-Wan (based on Silverpeak technology)
  • Global system monitoring tools (ELK stack and CloudWatch on AWS and OMS in Azure)

 

The skills of the Application Support Analyst required are:

  • ITIL Service Management Framework knowledge (ITIL v3 preferred)
  • Working knowledge of Jira
  • Working knowledge of Confluence
  • Experience of or willingness to learn Salesforce Account Management
  • Experience of using ELK stack with Kibana dashboard for monitoring (preferred).
  • Ownership of Incidents
  • Root cause analysis for Problem Management
  • Experience working with and managing applications in a global environment
  • Working knowledge of system monitoring and alerting tools
  • Experience of end user support
  • Strong problem-solving skills and an ability to learn rapidly on-the-job

 

This role of Application Support Analyst is a 6-12 months assignment.