Job Title: 2nd Line Support Analyst

Job Reference: BR_2546

Location: Windsor

Salary: £25-£30k plus bens

2nd Line Support Analyst: A unique opportunity for a 2nd Support Analyst wishing to expand their skills and knowledge both in Windows Support but also .Net Development for a global leading employer.


2nd Line Support Analyst responsibilities:

  • Providing customer support and technical domain expertise at 2nd levels of support;
  • Resolving IT Service Incidents efficiently within agreed SLAs;
  • Providing specialist support analysis specific to issues arising on Windows 10 desktops, basic Windows Server admin and related Active Directory.
  • Working effectively with colleagues and customer to ensure issues are managed through to resolution
  • May be required to work across multiple client support contracts simultaneously
  • Some experience of .Net, C#, MVC, web development
  • Basic SQL Server database manipulation


Our requirements for this 2nd Line Support Analyst:

  • You will be educated to Degree level (or equivalent) in Computer Science or an IT related area ideally with module(s) in .Net
  • Experience in enterprise level IT support or other relevant technical experience in a related area;
  • First class technical problem-solving skills with a proven ability to follow structured techniques with regard to problem determination, Root Cause Analysis and solution application;
  • Good knowledge of database solutions, troubleshooting and SQL;
  • Competent programming/ scripting ability (for example C#/ .NET solutions);
  • Sound knowledge of Windows platforms;
  • Knowledge of ITIL and Service Delivery Management;
  • Must be an excellent client facing individual with first class communication skills (both verbal and written);
  • You will be a self-motivated individual who is able to take a pro-active approach to providing the highest levels of customer service;
  • You should have a strong desire to work within the Information Security Sector


What we offer:

  • The opportunity for you want to work in a demanding and rapidly growing area of IT solution delivery.
  • Exposure to a wide range of real-world customer challenges, systems and solutions across a diverse range of industries.
  • A highly collaborative and supportive team environment: providing the support and personal development you will need to become a fully integrated and productive support analyst.
  • A flexible work environment ideal for a self-motivated individual with a strong results focus.