Job Title: 1st Line Support Analyst

Job Reference: BR_2670

Location: High Wycombe

Salary: £20k

Currently seeking a 1st Line Support Analyst for a company in the movie business. We need a 1st Line Support Analyst as part of their ever-growing team. You will be responsible for providing 1st line support within a Windows orientated environment, logging calls on the Systems Helpdesk call-logging system. Working within a busy yet exciting environment where you would be provided continuous support and training. If you’re in an IT Service Desk role and looking for a change Get In Touch!

Key Responsibilities for this 1st Line Support Analyst:

  • Set up, configure and manage PC’s, Printers, Software and Peripherals
  • Provide 1st Line technical support for all systems: Windows 7/ 10, MS Office, Outlook, AD, etc
  • Ensure that every support call is recorded and logged
  • Perform data backups in line with the data backup procedure
  • Coach and train users in the use of major PC applications and assigned hardware, including induction training for internal staff
  • Ensure that all systems operate smoothly, efficiently and effectively to maintain client satisfaction
  • Maintain selection of suppliers for rapid obtainment of day-to-day consumables & peripherals

Personal Specification for the 1st Line Support Analyst:

  • Demonstrable PC/LAN/WAN experience.
  • Excellent Windows technical knowledge. You’ll get the chance to support Windows 2019.
  • Knowledge of major PC applications, particularly Microsoft Office Suites up to 2019
  • Strong customer service orientated individual with the desire to achieve results
  • Ability to prioritise and multi-task
  • Uses own initiative
  • Ability to meet deadlines, sometimes under pressure
  • Awareness of emerging technologies
  • Good team player with strong inter-personnel skills